Japan Only - SCTL Indications

Company Name (Retailer name)

Burberry Limited

The person in charge

Darren Degiorgio, Director of Customer Service


Burberry Limited, Horseferry House, Horseferry Road, London SW1P 2AW United Kingdom

Telephone Number

Japanese: 0066-33-812819

English: 0066-33-813087

Telephone customer service opening Hours

Japanese: Mon-Fri (excluding public holidays) 09:00-20:00 JST

English: 24 hour service

Email Address


Retail Price

Price of each item includes tax.

Delivery Times

Estimated 3-4 working days from the date of shipment. For more details, please see


in the Customer Service section.


We accept the following methods of payment:

  • Visa
  • American Express
  • MasterCard
  • JCB

For more details, please see Payment in the customer service section.


Free returns are available for all full price items purchased on Burberry.com within 30 days of shipping and all sale items within 14 days of receipt, provided the return conditions specified below are met. Please note it is not possible to return personalised or monogrammed items. Please note that it is not possible to return the following items using the free returns service:

  • Fragrance
  • Nail polish

For more details, please see Returns in the Customer Service section