Individually crafted coats and accessories from the Prorsum Menswear Spring/Summer 2014 collection are available to order directly after the show. In addition, a complimentary service is available allowing you to personalise your runway items with your name or initials, with a further option to include RFID-enabled personalised content.
Available to order for one week until Tuesday 25 June, this is an exclusive opportunity to order items from the runway, months before the collection arrives in store.
A selection of coats and accessories are available to order immediately after the show until Tuesday 25 June 2013.
Selected coats and accessories from the runway can be personalised in the following ways:
Name or initials – Coats and bags include a bespoke nameplate engraved with your chosen name or initials in the distinctive Burberry font in Roman characters. Please note: Character limits apply and it is not possible to engrave symbols. Sunglasses are foil stamped with your initials on the inside temple of the frame.
RFID-enabled personalisation – RFID technology allows personalised content to be unlocked in our flagship at 121 Regent Street, London. The personalised content is unique to your product and includes original sketches, craftsmanship and the engraving of your nameplate.
If you choose to personalise your order and provide your email address and/or Twitter account you will receive content showing the progress of your item, from creation to completion.
On placing your order, Customer Service will contact you via email and ask if you would like to proceed with personalisation, and then send a follow-up email to confirm your personalised details.
Via email or social media updates. We will send your personalised digital content to the email address provided with your order. You also have the option to have your personalised digital content posted to you from Burberry publicly on Twitter. Please note that if you select this option, your personalised digital content (which is unique to you and may include your name) will be publicly available to be viewed and shared by others.
If you have opted for RFID-enabled personalised content, you can view your content when visiting the Burberry flagship at 121 Regent Street in London with your purchase. You will be able to unlock personalised digital content on smart mirrors, which turn instantly to video screens.
The bespoke nameplate and personalised content are optional, complimentary services.
Personalisation requests are available until Tuesday 25 June 2013. It is not possible to personalise your item once it has been shipped.
Yes. Please contact Customer Service to deactivate the RFID-enabled personalised content within your product.
The RFID within your product will not carry or store any of your personal data, which could be used to identify you if your product is lost or stolen. Your product could still be used to unlock your personalised bespoke content but only in our flagship at 121 Regent Street. If your item is lost, please contact Customer Service and we will delete your personalised bespoke content from our systems so that it can no longer be unlocked.
Please see www.burberry.com/rfid for further information.
Certain products will be restricted at checkout for shipping outside of the EU and US. You will be notified on the product page and when placing an order at checkout.
Approved payment methods are debited on shipment of the order. However, your card may reflect the deduction of funds immediately upon placing the order.
We aim to ship your order within eight weeks after the order window closes on Tuesday 25 June 2013.
Please note that international shipments or items containing exotic skins or fur are subject to strict controls by local customs authorities and as a result delays may occur for reasons outside our control.
You will not be required to pay any import taxes or duties unless your chosen shipping destination is Qatar. If so, please see Shipping Destinations, Costs and Delivery Times for more information.
If you do not personalise your order, free returns are available within 30 days of shipping according to the conditions specified within Returns & Cancellations. Please follow the instructions in Returning Your Purchase. If you choose to personalise your order, it will be customised for you and therefore changes, returns or cancellations cannot be accepted. This does not affect your statutory rights.
For Menswear Spring/Summer 2014 Runway Made To Order we have created a limited edition of The Britain watch in bright resin. Ten pieces are available worldwide and can be purchased exclusively through Burberry Private Clients. Each timepiece will be individually hand built, assembled and engraved in Switzerland and delivered to customers in early October 2013. The watch can be personalised with initials engraved on the internal rotor, which is visible through the transparent case back. To find out more about The Britain Bright please contact burberryprivateclients@burberry.com.
Yes, selected products are also available in additional colours. To find out more and purchase any of the additional colours please contact Customer Service.
If you have any queries or if we can be of any further assistance please do not hesitate to Contact Us.
Go to My Burberry and sign into your account using your email address and password. Click 'Account Details' and update, remember to 'Save Changes'. For security purposes, we may request further information to verify your identity.
Please visit My Burberry select 'Sign in' and 'Forgotten password?' We will email you a new password. For security purposes, we may request further information to verify your identity.
We will send an order acknowledgement email within 24 hours. Please Contact Us with your order details if you do not receive this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.
For queries about out of stock items, please Contact Us.
All orders can be cancelled except Burberry Bespoke and personalised items. Please contact us within 14 days from the delivery date and follow the instructions in Returns & Cancellations.
BURBERRY BESPOKE
Due to the personalised nature of Burberry Bespoke, returns, changes or cancellations are not accepted once an order has been placed. This does not affect your statutory rights.
Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details see our Privacy Statement.
Please refer to the size guides on that product for more information on Burberry sizes.
When customising your Burberry Bespoke trench coat, each selection you make will affect the options available to you at the next stage. At each successive stage, options available are those that best complement the options selected at the previous stage to create a trench coat with compatible styles, silhouettes and materials.
For any further queries, please contact our dedicated Burberry Bespoke team who will be happy to assist.
Purchases and shipping costs are charged in the nominated currency of the shipping destination. Please see below:
| Country | Payment Currency |
| Australia | AUD |
| Canada | CAD |
| China | CNY |
| Denmark | DKK |
| EU Zones 1-3 | EUR |
| Hong Kong | HKD |
| Hungary | EUR |
| Japan | JPY |
| Kuwait | USD |
| Macau | MOP |
| Malaysia | MYR |
| Poland | PLN |
| Qatar | QAR |
| Singapore | SGD |
| South Korea | KRW |
| Sweden | SEK |
| Switzerland | CHF |
| Taiwan | TWD |
| Turkey | TRY |
| UAE | AED |
| UK | GBP |
| USA | USD |
Cards or other methods of payment are not charged until the order is accepted and shipped. However, your card or other method of payment may reflect deduction of funds immediately upon order. Burberry Bespoke items are charged at the time you submit your order.
When ordering online there will be an option to save your card details meaning you can check out faster next time you place an order. Our site features state-of-the-art security systems to encrypt your payment details.
If you wish to change these details, please visit My Burberry and click on Account Details.
Please see our Privacy Statement.
If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:
If you have saved your card details or payment information we also recommend that you:
If you would like further assistance, please Contact Us to:
No, purchases made online cannot be recovered through the VAT Retail Export Scheme.
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
The following shipping information does not apply to Burberry Bespoke items. For further information please see the Burberry Bespoke Shipping section.
Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note different Terms & Conditions may apply for different shipping destinations.
SHIPPING DESTINATIONS
Please Note: We do not deliver to freight forwarding addresses or P.O Boxes.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For Burberry Bespoke, please see Burberry Bespoke Shipping.
We currently deliver to 43 countries:
Australia, Austria, Belgium, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Netherlands, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom (excluding Channel Islands) and United States of America (Including US Military Bases). Please see 'When will I receive my order' for costs and delivery times.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
You can now shop online at Burberry.com and collect your order in selected stores as early as the following day. Designed around your lifestyle, the complimentary delivery option also gives you the opportunity to experience our personal in-store customer service. Items can be collected at your convenience and can be returned with no shipping charges.
For more information and for a full list of participating stores, please see Collect-in-Store.
Select your shipping destination at checkout. Purchases will be charged in the nominated currency of the country selected for shipping. More information on purchasing can be found in Payment. Please note different Terms & Conditions may apply for different shipping destinations.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries, please Contact Us or for Burberry Bespoke please contact our dedicated Burberry Bespoke team who will be happy to assist.
Yes, orders can be sent as a gift.
QATAR
The recipient will be responsible for the payment of any relevant import taxes and duties. You will be notified of this at checkout. These import taxes and duties are non-refundable through Burberry. However, you may be able to recover these by contacting your local customs office directly. Burberry has no control over these charges. Please contact your local customs office for further information before placing your order.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries, please Contact Us.
BURBERRY BESPOKE
For Burberry Bespoke items, orders are delivered in our exclusive Burberry Bespoke packaging, embossed with the Burberry logo and tied with a satin ribbon. Selected items may require alternative packaging for added protection and will be delivered in a unique hanging case.
Unfortunately we can only ship your online order to one location. To ship to multiple addresses, a separate order would need to be placed for each address.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
You will not be required to pay any import taxes or duties unless your chosen shipping destination is Qatar. If so, please see below for more information.
QATAR
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
For any further queries, please Contact Us.
For a full list, please view Shipping Restrictions or for any further queries, please Contact Us.
Please view the full Burberry Distribution Limited Terms and Conditions, which apply to the shipment of your order.
Free returns are available worldwide for all full price and mark-down items within 30 days of shipping provided the return conditions specified below are met. Please note that fragrance, Burberry Bespoke and personalised items cannot be returned. Instructions are provided in Returning your Purchase.
Please Note: This does not affect your statutory rights or your ability to cancel your fragrance order in accordance with the terms in Cancelling your Order.
RETURN CONDITIONS
On receipt of return, we shall process the refund as soon as possible. We estimate refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding UK public holidays.
For further information please select Returns & Cancellations.
For Burberry.com orders you can use our collection service at no additional cost to ensure returned items are protected and recorded during delivery. To schedule this service, please Contact Us. However, you may also return the goods to us by any secure means to:
Burberry Returns
Blyth Riverside Business Park
Coniston Road
Blyth
Northumberland
NE24 4RF
United Kingdom
Important: We do not accept liability for goods returned using any method other than our collection service.
For any further queries, please Contact Us.
Please visit our Contact Us page for full contact details.
For further advice on how to care for your Burberry item, please Contact Us.
Our handbags, small leather goods (including belts), shoes, jewellery, timepieces and sunglasses can be presented at any Burberry store for an assessment of repair. Please note we do not offer a repair service for Burberry apparel. Please Contact Us for further advice.
If you cannot find what you are looking for on Burberry.com, please Contact Us.
You may unsubscribe using the link at the bottom of any Burberry email. Alternatively, if you have a registered account with Burberry, you can visit My Burberry, sign in, select 'Account Details' tab, 'Email Settings' and then select 'Unsubscribe' or Contact Us.
For any further queries, please Contact Us or for Burberry Bespoke please contact our dedicated Burberry Bespoke Team who will be happy to assist.
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